Real Glamping® at the Fir Hill

The Fir Hill Estate

Colan, TR8 4NB

© 2016/17 Real Glamping®.

 

Photos courtesy of Ality & Juliet Coombe.

TERMS & CONDITIONS

 

These are the terms and conditions upon which we will supply a yurt weekly (or otherwise arranged) to you.

Please read these terms carefully before you submit your booking.  Submission and payment of a booking will deem acceptance of these terms and conditions.

 

1. INFORMATION ABOUT REAL GLAMPING®

  • 1 (1) Real Glamping® at the Fir Hill Ltd (hereinafter referred to as ‘RGFH’) is a registered company in England and Wales.  Our company registration number is 09500320 and our registered office is at 65 Thurleigh Road, London, SW12 8TZ.  Our VAT registration number is GB 230464928

  • 1(2) We can be contacted either by email at realglamping@gmail.com or by telephone on 07831800701.

 

2. MAKING A BOOKING

  • 2(1) Booking requests should be made on the website www.realglamping.com.

  • 2(2) Real Glamping® at the Fir Hill Ltd (RGFH) will request details of all persons in your party including names and ages at the time of booking.  This information is required by us for insurance and regulatory purposes.

  • 2(3) A booking is complete once you have received confirmation of your booking from RGFH.

  • 2(4) On receipt of the booking confirmation from RGFH a contract exists between you and RGFH.

  • 2(5) The contract with RGFH being the provider of the yurt experience and you, the person signing the booking form.

  • 2(6) The person who completes the booking and therefore accepts the terms of these booking conditions confirms that:

    • (a) he/she is responsible for agreeing to the booking conditions on behalf of all other persons included in the booking, including those substituted or added at a later date, and

    • (b) he/she is over 21 years of age and a member of the party intending to occupy the property, and

    • (c) he/she agrees to take responsibility for all parties included in the booking and occupying the property.

  • 2(7) If we cannot accept the booking request we will inform you of this in writing and you will not be charged for the booking.

  • 2(8) RGFH reserves the right to accept or refuse any bookings in their absolute discretion.

 

 

3. PRICE & PAYMENT

  • 3.(1) The prices quoted on the website are generally fixed for a calendar year.  The quoted price on the website is inclusive of VAT at the current rate. 

  • 3.(2) RGFH retains the right to advertise special offers at differing rates at their own discretion.

  • 3.(3) A confirmed booking takes place when full payment is made online (unless a group booking is made following consultation with the manager of RFGH). There is no deposit system once payment is made the booking has been made.

  • Methods of Payment:

  • 3.(4) Payments are made through the RGFH website using Sage Pay.  Subject to the discretion of RFGH payments can be made by bank transfer with a booking being confirmed once payment reaches the bank account of RFGH and confirmation by email from RFGH.

4. PRICE CHANGES

  • 4(1) The site (RGFH) has made all reasonable efforts to accurately describe the property in the information that we publish.

  • 4 (2) The Park cannot accept responsibility for errors contained in the information or any other mis-description as a result of inaccurate information given by us.

  • 4 (3) You acknowledge that minor differences may arise between the information given and the actual property itself.

  • 4 (4) It is important to appreciate that the site is ‘off-grid’ and is subject to the mercy of weather conditions that are beyond the control of RGFH and may at times affect the quality of the accommodation and experience which is beyond the control of the management albeit they will use their best endeavours to rectify any issues as soon as is practicable.

  • 4 (5) RGFH reserves the right to amend the prices quoted in published information and online at any time.

  • 4(6) RGFH reserves the right to offer the last minute deals for late availability, and discounted offers throughout the year.  Once you have booked, your holiday price will be fixed and will not be subject to any price increases nor eligible for subsequent discounts or offers.

 

 

5. THE YURTS/ACCOMMODATION

  • 5(1) The Yurts and other accommodation may vary slightly from the pictures on the website.  The images of our properties on our website or marketing material are for illustrative purposes only.  Whilst the management of ‘Real Glamping®’ has taken all reasonable steps to ensure that the information contained in its tariff, website, leaflets, advertisements and other forms of promotional material are accurate, the services, facilities and amenities provided may be altered, differ or be withdrawn.

 

 6. CHANGES MADE TO BOOKINGS

  • 6(1) If you wish to make a change to the booking you have requested please contact us. RGFH will make every effort to change a booking when possible. Once a booking has been accepted and confirmed by RGFH the booking can only be changed at the absolute discretion of the management.

  • 6(2) If it is possible to make the changes and RGFH agrees to make the changes to the booking we will let you know about any changes to the price of the booking, the timing of the booking, or anything else that would be necessary as a result of your requested change and ask you to confirm if you wish to go ahead with the change.  There is a fee of £50.00 payable for administration costs when any change in the original booking is made.

  • 6(3) No changes will be permitted within 10 weeks of the holiday start date subject to the discretion of the RGFH.

 

7. OUR RIGHTS TO MAKE CHANGES

  • 7(1) Minor changes to the booking.  We may change the booking or service provided (a) to reflect changes in relevant law and regulatory requirements (b) to implement minor technical adjustments and improvements.

  • 7(2) More significant changes to the booking and these terms/non-availability of the yurt. If for any reason beyond RGFH’s control, and the yurt is not available on the date booked or if the yurt becomes unsuitable for letting, all rent and charges paid in advance by you will be refunded in full and RGFH reserves the right to cancel the booking.

  • 7(3) Where possible RGFH will provide you with 4 weeks notice except for exceptional circumstances.

8. YOUR RIGHTS TO END THE CONTRACT

  • 8(1) You can always end your contract with us, however, your rights when you end the contract will depend on whether there is anything wrong with the booking, how we are performing and when you decide to end the contract.

  • 8(2) If you are ending the contract because of something RGFH have done.  If after you have received your Booking Confirmation the property becomes unavailable on the date booked for any reason you may end the contract immediately and we will refund you in full for any payments made to us.

  • 8(3) If you wish to end the contract because you have changed your mind there will not be a refund in the event of a cancellation by you within 10 weeks of the start date of the holiday booked and is always subject to RGFH discretion.  We strongly recommend that you take out Holiday Cancellation Insurance to provide cover in the event that you should need to cancel your booking.

 

9. IMPLEMENTATION OF ENDING THE CONTRACT

  • 9(1) If you wish to end the contract with us please let us know by emailing us at realglamping@gmail.com. Please include in the email your name, home address, details of the booking and, where available your mobile/home telephone number.

  • 9(2) If you have made a cancellation in accordance with paragraph 7.2 above we will refund you the price you paid for the booking by the method you used for payment.

  • 9(3) You will be refunded as soon as is possible.

10. OUR RIGHTS TO END THE CONTRACT.

  • 10(1) We can end the contract if you breach these terms and conditions particularly if (a) you exceed the total number of people stipulated in the yurt of the total number of people stated in the Booking Confirmation and/or (b) you are excluded from the property due to unacceptable behavior affected others on the site.

  • 10(2) If we end the contract in the situations as set out in paragraph 9(1) we will deduct or charge you reasonable compensation for the net costs we will or do incur as a result of your breach of contract.

 

11 DURATION AND TIMES OF HOLIDAY

  • 11(1) Holidays are for a maximum of four weeks and commence at 5 pm on the first day of the holiday and end at 10am on the day of the departure unless otherwise agreed.

  • 11(2) The period booked cannot be exceeded unless RGFH gives written approval.  You will be liable for any cost of whatever nature incurred because of an unauthorized extension.

 

12 OBLIGATIONS

 You agree to:

12(1) To vacate the property by 10am on the day of departure.

12(2) To pay for any losses or damages to the property, caused by you or a member of your party (reasonable wear and tear excluded, which is for the avoidance of doubt means repairs that are decorative and wear out or come adrift in the course of reasonable use) which will be determined at RFHG discretion.

12(3) To inspect the inventory left in the yurt and report any discrepancies or concerns to RGFH within 24 hours of arrival.  If no discrepancies are reported the inventory will be deemed to be correct.

12(4) To take good care of the yurt and leave it in a clean and tidy condition at the end of the holiday.  A cleaning service is not provided during your stay unless otherwise specified or agreed.  Should RGFH be dissatisfied with the condition of the property upon your departure, they may refuse to take a booking from you again.

12(5) To permit RGFH reasonable access to the property.

12(6) Not to exceed either the total number of people stipulated in the property description or the number stated on the Booking Confirmation.

12(7) Not to sell or transfer the booking to another party without written agreement from RGFH

12(8) Not to have anyone other than those detailed at the time of the booking and listed in the Booking Confirmation staying at RGFH

12(9) Not to part with possession of the yurt, or share it, except with members of the party confirmed at the time of the booking.

12(10) To respect the privacy and well being of those occupants of adjoining or nearby properties and not to cause an annoyance or become a nuisance.  Complaints from adjoining occupants or other guests on the site about you or your guest’s behavior may result in RGFH requiring you to leave the property immediately without any refund being paid to you.

12(11) To take care when using sun cream, fake tan, hair dyes, waterproof make up and henna tattoos

and other such items which may cause damage to linen or bedding.

12(12) To only park one car on the site.

 

13. CHILDREN

Children under the age of 5 years old are not recommended as RGFH consider it unsuitable for this age group.

13(1) If you bring children in your party they must be supervised at all times and if you have children under the age of 18 you are responsible for their behaviour at all times on the site.

13(2) If you have children you are responsible at all times for their safety at all times on the site.  Management cannot undertake responsibility save as set out in para 13.

 

 

14. LIABILITY

Please read this section as it is important that you understand what you are agreeing to.

14(1) Nothing in this section limits or attempts to limit our liability for death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation, or for any other matter for which it would be illegal or unlawful for to exclude our liability.

14(2) If we fail to comply with these Terms and Conditions we are responsible for loss or damage you suffer that is a direct and foreseeable result of our failure or negligence.  We shall not be responsible for any losses that you suffer that are indirect or not foreseeable, including but not limited to, loss of income or revenue, loss of business and loss of anticipated savings.

14(3) Where we are responsible for your loss, our maximum liability shall be no more that to refund the amount paid by you for the holiday.

14(4) As the site is in a rural environment, we do not accept responsibility for any damage, injury or inconvenience caused by the plants, trees, insects or wildlife.

14(5) We do not accept responsibility for anything that adversely affects your holiday that is outside of our control.

14(6) RGFH accepts no liability for any accident, loss or damage to your possessions on the site.

 

 

15. DOGS

15(1) Dogs are only permitted at the specific agreement with the management and agreed at the time of booking.

15(2) Any damage caused by your dog to any person or property will be your sole responsibility as you are deemed to be the legal owner and therefore responsible by agreeing to these terms and conditions.

15(3) If it is agreed that you can bring your dog is must not be left unattended at any time in the yurt or indeed in any part of the site.

15(4) It is your responsibility to clean up after your dogs around the site and to ensure that no trace is left of your pets having been at the property.

15(5) Dogs must be kept under control at all times and kept on a lead throughout the site.

15(6) Dogs are not allowed in the Barn/Café or Cowshed/Shower block but are permitted in the outdoor seating area whilst on a lead.

15(7) In Yurts where dogs are not allowed. RGHF cannot guarantee that there has been no pet previously in the yurt (although the management will do their utmost to ensure that this is the case)

These terms and conditions do apply to assistance dogs.

16. COMPLAINTS

  • 16(1) It is our aim to provide you with the best holiday experience possible.  In the unlikely event that a problem should arise we kindly ask the person who booked the stay to inform a member of RGFH staff at the earliest opportunity to assist us in dealing with the situation effectively.

 

17. CARS

  • 17(1) Cars must be parked in the designated car part and registered at the reception.

  • 17 (2) The speed limit on the site is 5 mph.  All drivers must hold a full driving license, insurance and tax.

 

18. DAY VISITORS

  • All day visitors are welcome but they are the responsibility of the the person who invites them and are subject to these terms and conditions.

19. LINEN

  • 19(1) Bed linen is supplied for guests use in each yurt

  • 19 (2) Linen changes only apply to bookings of seven days or more and will usually take place between 10am – 11am on the second Friday of your stay.

20. BICYCLES

  • 20(1) Bicycles are stored at the owners’ risk.  We do not accept responsibility for loss or damage.

  • 20 (2) Bicycles must not be taken indoors (Your Yurt or Barn/Cowshed)

 

21. SMOKING

  • 21(1) Smoking is not permitted in any of our properties or buildings.

  • 21(2) A charge of £150 will be levied against any person responsible for the booking should it be found that someone from their booking has been in breach of these terms and conditions relating to smoking.

 

22. FACILITIES

This relates to the Indoor Kitchen, Outdoor Kitchen/Cowshed/Food/Barbecues

  • 22(1) The outdoor and indoor Cowshed kitchen are usually reserved for use by our professional caterers, but in the absence of an event, please check with staff if it can be used.

  • 22(2) Management reserve the right to close the The Indoor Kitchen at any time without notice and without giving a reason.

  • 22 (3) Guests in their yurts are required to keep any food (pet food or human food) in sealed containers.  Our yurts are vermin free but will not remain so if food is left in the open.

  • 22 (4) Each yurt is provided with its own barbecue/fire out within its own area.  Use of these is subject to these terms and conditions in terms of liability and safe use and rules posted on the site.

  • 22(5) There are fire pits available for communal usage in the yurt areas.  Should you wish to have a barbecue provided to you in the Cowshed outdoor kitchen, please speak to a member of staff for a quote.

 

23. OTHER IMPORTANT TERMS

  • 23(1) We may transfer this agreement to someone else.  We may transfer our rights and obligation under these terms to another organization.  We will always tell you in writing/email if this happens and we will ensure that the transfer will not affect your rights under the contract.

  • 23(2) You need our consent to transfer your rights to someone else.  You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

  • 23(3) Nobody else has any rights under this contract.  This contract is between you and us (RGFH).  No other person shall have any rights to enforce any of its terms.  Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

  • 23(4) If a court finds part of this contract illegal, the rest will continue in force.  Each of the paragraphs of these terms operates separately.  If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

  • 23(5) Even if we delay enforcing this contract, we can still enforce later.  If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

These terms and conditions are governed by England and Wales.